Reservations & Credit Control

Reservations and Credit Control

When it comes to looking after your hotel reservations and credit control, Group Promotions have the knowledge and the expertise to make a difference. With an excellent customer service record and a team of dedicated staff, we can manage everything from initial customer contact to follow up offers ensuring that your customers have a fantastic experience from start to finish and keep on returning to your resort year after year.

We have a full-time team

Our full-time team of reservation and credit control staff are always on hand to help.

Group Promotions full-time team of committed staff are here to look after everything you need when it comes to hotel reservations and credit control. Supported by a fantastic back office system, a cost-effect on time receivables strategy and an impeccable customer service record, our team are confident in delivering a professional service that meets all your hotels requirements.

We add a human touch

Group Promotions add a personal touch to their reservation and credit control services.

Our reservations department is dedicated to providing the best customer service possible. Liaising on a daily basis with our tour operators and hotel reservation departments, our team is responsible for the handling of all bookings, amendments and hotel queries. Offering exceptional customer service at all times, we pride ourselves on having a 98% success rate when it comes to securing a booking through direct contact with the customer – now that’s worth shouting about!

We go that extra mile

Group Promotions talented team know how to keep customers smiling.

We are in constant contact with the Wedding and Groups departments of all our tour operators to ensure that we are on top when it comes to wedding parties and groups travelling to our destinations. Talking directly to brides and grooms, our professional team is able to give them the best advice possible on where to get married, aid them with booking their wedding time and date and ensure that all documentation is compiled and received on time.

We do everything possible to make sure their special day runs exceptionally smoothly and it doesn’t end there. Once they have returned from their wedding, we ensure that they receive their wedding certificate together with an incentive/offer to return to your hotel to celebrate their 1st wedding anniversary.

Priding ourselves on our customer service, our reservations team are friendly and professional and are fantastic at representing your hotel or resort to its full potential.

If you would like to speak to us about this service, please do not hesitate to contact us!